Welcome to a new year, and with it, new trends. Social media is constantly evolving, offering exciting opportunities for brands to connect with audiences in meaningful ways. Let's delve into five of these trends, highlighted by real-world examples.
Engagement Shifts to Direct Messages (DMs)
The trend of shifting user engagement to Direct Messages on Instagram is exemplified by brands like Kiehl’s Malaysia, which leveraged Instagram's messenger API to transform customer inquiries into sales, achieving a 20% conversion rate.
H&M improved customer satisfaction by 9.5 points and reduced response time by 20% through similar integrations.
European Wax Center used the messenger API service to streamline customer queries, significantly enhancing customer service efficiency.
Photo Dumps on Instagram and TikTok
The rise of 'photo dumps' as a dominant format on Instagram and TikTok is signified by the popularity of the #photodump hashtag, which has been used in more than 3.6 million Instagram posts. This trend reflects a shift towards more authentic and unfiltered storytelling.
Longer Video Content
Longer video content is emerging as a preferred format, with Jeep creating a compelling branded content piece that resonates deeply with audiences by telling a story about technology saturation.
Core Water's video resonates with female hustle culture, showcasing a day in the life of a hard-working woman, thereby capturing the essence of the brand.
Telegram as a Super App
Telegram's evolution into a super app is highlighted by its diverse offerings. Brands like Unacademy and Vedantu are engaging with communities on the platform, generating leads and reducing support costs.
SportzXchange's influencer marketing campaign around the IPL on Telegram is a testament to the app's growing influence in marketing strategies.
Professional Content on LinkedIn
LinkedIn's focus on professional content is exemplified by Grin's use of document ads for thought leadership, capturing the audience's attention with visually appealing content.
Chili Piper's lead generation video ad breaks through the feed with an organic and non-intrusive design, effectively grabbing viewer attention and fostering brand awareness.
These trends illustrate the dynamic and multifaceted nature of social media in 2024. From Instagram's personalized DMs to Telegram's rise as a super app, these developments offer exciting opportunities for brands to connect with audiences in meaningful ways.
Content Marketing Strategist at Neon Supply